Furniture designer, manufacturer and importer, selling through retail outlets throughout the United States

Problem / Situation

Internal divisions with the company and a lack of collaboration between departments was constraining the company’s ability to fulfill service commitments to customers.

Y&CO. Solution / implementation

Yastrow & Co. developed and led the creation of an employee engagement program that included employee participation and cross-department collaboration to create a set of company habits and a stronger sense of a shared culture.

Results

Cross-department collaboration improved considerably, enabling the company to operate more effectively and deliver on promises to customers.