3,000-Acre Fitness Resort and Spa in Mexico

Problem / Situation

After years of significant business success, the resort was suffering a downturn due to a number of outside factors, including a global economic recession and media reports of violence in Mexico.

Y&CO. Solution / implementation

Yastrow & Co. analyzed the entire guest lifecycle to create a series of enhancements at all touchpoints. We focused on touchpoints that would increase reservations, improve the on-resort experience, grow guest loyalty and promote referrals. We engaged the entire staff of the resort in implementing these enhancements.

Results

Yastrow & Co. helped the resort engineer a business turnaround that directly resulted in increased occupancy rates and significantly higher prices. Resort enjoyed immediate improvement in business results, along with long-term success.

Client Quote

“I worked with Yastrow & Co. for 10+ years and appreciate how they helped our business succeed. Steve and his team were not just consultants – they were part of our ‘family.’ They helped improve our promotional techniques, increase our sales, train our staff, increase employee/customer interactions, etc. Several of the things that Yastrow & Co. helped us implement early in our relationship are inspirational to team members today. Over the many years, I had the fortune of getting to know Steve on a more personal level. He is kind, supportive, encouraging, and extremely wise. He knows what he is talking about! He is an all-around awesome guy and every person that has worked on his team has been just as great! I highly recommend Yastrow & Co. for any company or individual looking to build better relationships with their clients, which ultimately leads to better results!”