Dental practice management group with 100 US locations

Problem / Situation

The company had a significant opportunity to grow, not only through new locations but through increased loyalty of the individually-operated medical practices doing business under three brand names. 

Y&CO. Solution / implementation

Yastrow & Co. led the creation and implementation of a culture-building and employee habit program that helped unify the culture across the company’s national footprint of offices.

Results

Significant improvements in teamwork, attitudes, and cross-department cooperation that led to better and more loyal patient relationships.

Client Quote

“The project with Yastrow & Co. unified team members in different roles throughout a given practice, which had a significant impact on patient relationships. When the entire practice could look at the patient as their responsibility, relationships improved. Before the project, there was often no connection between the front office, dental assistants and dentists in the same practice. Companywide, entire practices unified behind the project and had a big impact.”