• bonnieL
    Nov 02, 2008 - 08:45 am

    Morning Steve, would love to be a fly on the wall for this one! 2008 Loyalty, Incentive and Reward Expo

    “The only Conference focused on maximizing your customer, employee, and client relationships.”

    Does your keynote answer the questions you’ve posed here Steve?

    Are your customers loyal to your promotions,
    or loyal to their relationship with you?

    Would appreciate an executive summary of the Expo when you return. Most curious how many businesses
    are truly beginnig to grasp the premise of “We vs Me.”

    Safe travels,


  • Steve Yastrow
    Nov 02, 2008 - 18:47 pm

    Bonnie – I hope my keynote addresses these issues! (Let’s see what attendees have to say after tomorrow.)

    So much of my work is about the connection between employees, customers and results, and how relationships, based on true loyalty, are what fuel that connection. More later …

  • amanda
    Nov 03, 2008 - 16:14 pm

    Hey Bonnie,

    You might check out the newsletter Turning Customer Loyalty Upside Down from the archives to read more about Steve’s thoughts on customer loyalty.

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