Conversation. Genuine Dialogue.
Relationship-building encounters can’t happen without it.
Make this a week of awareness about conversation. During every interaction – with customers, vendors, partners, colleagues, bosses, direct reports, etc. – keep “The Conversationometer” alive in your mind:
– Are you and the other person engaged, at each moment, in true, genuine dialogue, or is one (or both) of you practicing “monologue disguised as dialogue?”
– How fluid is the conversation? What can you do to make it more fluid?
– How well are both of you listening?
– How relevant are your responses to each other? Are each of your answers and comments based on what came before in the conversation, or on a “pre-approved agenda” you wanted to force into the conversation?
Monologue does not move relationships forward. Conversation is critical.
Make this a week of conversation.