Latest We Posts

How to Help Your Team Deliver Compelling Customer Experiences
What is the single biggest driver of a compelling customer experience? Is it your product’s performance? Is it your customer service? Is it your social media presence? It’s none of the...
How Not to Fail at Retail
A friend of mine recently went to Crate and Barrel to buy a couch. The store didn’t stock the color she wanted, so the sales clerk said, “You can just go buy it online.” She took his advice,...
4 Steps to Build Customer Service Teams that Wow Customers
Here’s a challenge many B2B companies face: Clients ask for one point of contact, a person who is always accessible and is familiar with their issues. But, from the company's perspective,...

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