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[COMPANY] Customer Survey
Thank you for agreeing to share about your experience working with [client name]. We value your thoughts and opinions and appreciate your time. Please be as honest and open as possible with your responses. We plan to use the results of this survey to improve our customer experience, both for you and our future customers. This survey should take no longer than 15 minutes to complete.
What company do you work for?
What is your job title?
How long have you been a customer?
0 - 2
2 - 5
5 - 10
How did you originally learn about [client name]?
Briefly describe the work you do with [client name].
What words come to mind when you think of [client name]?
Briefly describe your experience working with [client name].
How is [client name] different than their competitors?
[Client Name]'s Impact
Considering your complete experience, how likely would you be to recommend [client name] to a friend or colleague?
1 = Not At All Likely 10 = Extremely Likely
If you were to refer [client name] to a friend or colleague, what would you say?
How does working with [client name] impact you in your job?
Strengths and Weaknesses
What does [client name] do best?
How would you complete this sentence: it sure would be nice if [client name]...
If you had a magic wand, what is one thing you would change about [client name]?
Is there anything we haven't asked about that you would like to add?
This field is for validation purposes and should be left unchanged.
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