Great customer service is expected these days. You can’t win by having good customer service, you can only lose by not having it.
Once you recognize that each member of your team contributes to your customers' impressions of you, you can focus your efforts not only on traditional marketing tactics
When you consider where to focus your team’s time attention and resources, I encourage you to think beyond low hanging fruit. Use these questions to filter the opportunities with the most potential in your business ...
As you grow your business, you must continually reach the next level that gets you one step closer to your long-term goals.
Virtually all business leaders have the motivation to be part of something bigger, the drive to make a difference and the desire to create a lasting impact. Every one of us has the opportunity to take the work we’re doing today and create lasting impact on our companies, our futures and the world.
The war for talent is on. Employees are looking for more than a paycheck, and companies are focused more than ever on how to recruit and retain top talent. So why do people stick with companies for the long-term? Employee satisfaction isn’t enough to retain top talent. We need to inspire commitment.
Every company Yastrow and Company works with faces a unique set of challenges and opportunities. At the same time, we’ve seen some clear patterns. Here’s one I’ve been thinking a lot about lately: when a leadership team is intentional about how they spend their time attention and resources, they're much more likely to generate results and build a valuable company.