Author, Speaker, Consultant: Ideas on Creating Profitable Customer Relationships

The answer is “Yes.”

Saturday, March 22nd, 2008

Conseco Fieldhouse, Indianapolis. The Men’s Room, 10 minutes before Springsteen takes the stage.

I overhear a man commenting on this ad …

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… asking his friend, “Isn’t it strange to advertise advertising?

At least everything else was well-targeted in the vicinity.

(And, by the way, Bruce got 10,000 people’s undivided attention for 2 hours and 20 minutes.)

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Snidevertising

Wednesday, February 27th, 2008

Have a look at my recent post on tompeters.com, discussing an adage.com article about the trend of snideness and sarcasm in advertising. Great comments from the tompeters.com community!

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Fox Business Network - interview

Friday, February 8th, 2008

Here’s my interview with Neil Cavuto on Fox Business Network, talking about the waste of Super Bowl advertising.

A couple of days after The Super Bowl, but a timeless message!

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Watch on YouTube.

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books

Steve’s Books

"When Steve Yastrow writes, I pay close attention"
- Tom Peters

Steve is the author of Brand Harmony and the newly published We: The Ideal Customer Relationship. Learn more and order direct from our Products page, or from Amazon.

About Steve Yastrow and Yastrow & Company

In addition to writing, I spend most of my work time helping companies unleash their potential by creating better connections with their customers. This happens through my speaking events and through Yastrow & Company consulting engagements, where my team and I help companies figure out who they intend to be in the future, and then engage the entire company in creating that future through strong "We" customer relationships.

Before starting Yastrow & Company in the mid-90s I was vice-president of resort marketing for Hyatt Hotels. My experiences in the hotel business showed me clearly that most marketing doesn’t happen in the marketing department. Customers are paying attention to all interactions with a company, not just the promises made in traditional "marketing communications."

For more information, see our About page.