Have a look at my recent post on tompeters.com, discussing an adage.com article about the trend of snideness and sarcasm in advertising. Great comments from the tompeters.com community!
"When Steve Yastrow writes, I pay close attention" - Tom Peters
Steve is the author of Brand Harmony and the newly published We:
The Ideal Customer Relationship. Learn more and order direct from our Products
page, or from Amazon.
Subscribe for a Free Ebook! Encounters: The Building Blocks of We Relationships
About Steve Yastrow and Yastrow & Company
In addition to writing, I spend most of my work time helping companies unleash their potential by creating better connections with their customers. This happens through my speaking events and through Yastrow & Company consulting engagements, where my team and I help companies figure out who they intend to be in the future, and then engage the entire company in creating that future through strong "We" customer relationships.
Before starting Yastrow & Company in the mid-90s I was vice-president of resort marketing for Hyatt Hotels. My experiences in the hotel business showed me clearly that most marketing doesn’t happen in the marketing department. Customers are paying attention to all interactions with a company, not just the promises made in traditional "marketing communications."