Latest We Posts

How Not to Fail at Retail
A friend of mine recently went to Crate and Barrel to buy a couch. The store didn’t stock the color she wanted, so the sales clerk said, “You can just go buy it online.” She took his advice,...
4 Steps to Build Customer Service Teams that Wow Customers
Here’s a challenge many B2B companies face: Clients ask for one point of contact, a person who is always accessible and is familiar with their issues. But, from the company's perspective,...
[Video] Cutting Through the Clutter is Impossible, But There’s a Better Way!
Americans are exposed to over 5000 marketing messages every day. How could you possibly cut through that clutter? Watch this excerpt from my keynote speech at LINE-X's National Franchise Meeting to...

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