You don’t create your profits. Your customers do. You can unleash the latent profit in your business by encouraging your customers and employees to act in ways that drive results.
Customer satisfaction… seems pretty obvious what it is and why it matters, right?
I don’t think so. When I hear people talk about customer satisfaction, they often talk about meaningless...
Enjoy a Successful 2018 by Planning Backwards
If you want to have a successful year, don’t start out by focusing on what you want to do in January. Instead, determine where you want to be next...
“We don’t have time for strategy. We need to make some money now.”
“Strategy is all about theory. What we need is action.”
These kinds of statements, while common, are misguided....