Latest Latent Profit Posts

3 Exercises to Take Your Customer Satisfaction to the Next Level
Customer satisfaction… seems pretty obvious what it is and why it matters, right? I don’t think so. When I hear people talk about customer satisfaction, they often talk about meaningless...
How Will You Ring in 2019?
Enjoy a Successful 2018 by Planning Backwards If you want to have a successful year, don’t start out by focusing on what you want to do in January. Instead, determine where you want to be next...
Strategy Should Make You Money Now
“We don’t have time for strategy. We need to make some money now.” “Strategy is all about theory. What we need is action.”  These kinds of statements, while common, are misguided....

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