Easy Money

Today’s newsletter, Easy Money, focuses on the latent profit that can be unleashed in the most obvious place: the interactions between you and your customers.  It asks whether you kiss or slap your customers.

Share your comments below!

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Posted in Customer Encounters
One comment on “Easy Money
  1. Judith Ellis says:

    What a lovely story, Steve. Thank you for sharing it. Kisses are wonderful, creating the perfect environment for repeat business, as the feeling lingers. Slaps linger too. The question would be which would be best for you? Your own business too? “Do unto others as you would have them do unto you” is a simple thing to live by but seemingly so hard to do.

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