Be irreplaceable

Don’t just be your job.  Be you.  Be irreplaceable.

This is a post I published on today.  When creating relationship-building encounters with a customer, it’s critical that you interact in a way that is unique to you, and clearly you.  After all, there is no one else like you.

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Posted in Customer Encounters
3 comments on “Be irreplaceable
  1. Dan Gunter says:

    Quite simply, people NEED to go and read this blog on Tom’s website. It has career-changing implications. Another gem Steve.

  2. Andy Thorp says:

    This reminds me of the Johnny the Bagger story, where a check-out assistant made himself irreplacable by putting little philosophical gems on cards and placing one in the shoppers’ bags. The great thing about this approach is not only does the customer like it, but it’s great for the self-esteem of the ‘deliverer’ to be deemed indispensable.

    • Dan Gunter says:


      Fantastic example, thank you for sharing it. Exactly the point I was trying to make in my latest comment regarding this blog entry over on Tom’s website. Even if your team’s reputation as a whole is par excellence’, each team member still wants (and deserves) to be appreciated in a unique way.

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