Are you worried about how the economy might affect your business in 2013? In today’s newsletter, I encourage you to Ignore the Economy. Or at least the macro-economy. Change your focus from the macro-economy (which you can’t affect anyway), and pay attention to the micro-economy of each of your customers.
Read the newsletter: Ignore the Economy
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In addition to writing, I spend most of my work time helping companies unleash their potential by creating better connections with their customers. This happens through my speaking events and through Yastrow & Company consulting engagements, where my team and I help companies figure out who they intend to be in the future, and then engage the entire company in creating that future through strong "We" customer relationships.
Before starting Yastrow & Company in the mid-90s I was vice-president of resort marketing for Hyatt Hotels. My experiences in the hotel business showed me clearly that most marketing doesn’t happen in the marketing department. Customers are paying attention to all interactions with a company, not just the promises made in traditional "marketing communications."
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