Today’s newsletter, Invest in Jobs, Now, focuses on an ironic observation I keep making: So much talk on the news is about unemployment, and how businesses are afraid to hire in these uncertain times, but I continually see companies who could make significant money by investing in people who have contact with customers.
What about your company? Are you short-changing your bottom line by not hiring?
Read the newsletter: Invest in Jobs, Now
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Based on my 90 minute phone call with AT&T yesterday for a simple scheduling request, they need to hire more customer service reps ASAP. It was an awful experience. I had to threaten (politely) to cancel my purchase of bundled services before I could get to speak to someone with the authority to approve my request.
But they won’t hire more people … ATT clearly doesn’t agree with my premise! They make their money by overcharging, having onerous contracts, and not giving service.