It’s time for Ditch the Pitch Habits #3 and #4 – Say Yes and Explore and Heighten in my series of The Seven Ditch the Pitch Habits. These habits are about creating mutual agreement and affirmation with your customer … pay attention to them and you will know How to Propel a Sales Conversation Forward.
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In addition to writing, I spend most of my work time helping companies unleash their potential by creating better connections with their customers. This happens through my speaking events and through Yastrow & Company consulting engagements, where my team and I help companies figure out who they intend to be in the future, and then engage the entire company in creating that future through strong "We" customer relationships.
Before starting Yastrow & Company in the mid-90s I was vice-president of resort marketing for Hyatt Hotels. My experiences in the hotel business showed me clearly that most marketing doesn’t happen in the marketing department. Customers are paying attention to all interactions with a company, not just the promises made in traditional "marketing communications."
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