Author, Speaker, Consultant: Ideas on Creating Profitable Customer Relationships

Don’t Knock Her Story Out Of Her Hands

Written on April 17, 2012 – 8:42 am | by Steve Yastrow |

What are your customers doing when your marketing or sales messages show up in their lives? Sitting there waiting, minds clear, all prepared to devote their full attention to what you have to say?

Of course not!

Any time your customers encounter your marketing or sales messages, you can be sure that they already have a deep, rich, personal narrative happening in their minds. Your challenge: Become part of that story without interrupting it. Have a look at today’s newsletter, Don’t Knock Her Story Out Of Her Hands.

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2 Comments - Add yours! »

Comment by Handyman Bob Subscribed to comments via email
2012-04-17 09:32:10

Steve, I love reading your work and have shared your message in many meetings. This one has me a bit baffled, however. As a radio professional, I do a lot of commercial work for clients. I recognize that a minute of commercial air time is not enough to “sell” a product or service, so I’ve always thought of it as part of prospecting for new customers (it’s all in the home improvement arena). Is there a way my message can meld with, rather than “knocking her story out of her hands”?

 
Comment by Steve Yastrow
2012-05-22 09:30:07

Bob –

Sorry for the delay in responding to you. It’s a good question … have a look at this post: http://yastrow.com/2010/the-apertif-pitch/

The trick is to use an initial communication as a way to start a conversation, not to tell your entire story. Happy to talk about it if you want to get in touch.

Steve

 
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    About Steve Yastrow and Yastrow & Company

    In addition to writing, I spend most of my work time helping companies unleash their potential by creating better connections with their customers. This happens through my speaking events and through Yastrow & Company consulting engagements, where my team and I help companies figure out who they intend to be in the future, and then engage the entire company in creating that future through strong "We" customer relationships.

    Before starting Yastrow & Company in the mid-90s I was vice-president of resort marketing for Hyatt Hotels. My experiences in the hotel business showed me clearly that most marketing doesn’t happen in the marketing department. Customers are paying attention to all interactions with a company, not just the promises made in traditional "marketing communications."

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