Author, Speaker, Consultant: Ideas on Creating Profitable Customer Relationships

Work with what you are given

Written on May 4, 2010 – 11:26 am | by Steve Yastrow |

What do you do if a customer meeting doesn’t go as planned?  Resist? Deny the situation? Stick to you original plan, no matter what happens?

Or, should you Ditch the Pitch and make the most of the new situation?

Today’s newsletter, Work with what you are given, takes a lesson from stage improvisation and helps us learn how to “go with the flow” and improvise a powerful customer encounter, even if the encounter isn’t what you thought it would be.

Do you have any examples of “war stories” of customer meetings that didn’t go the way you expected them to go?

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1 Comment - Add yours! »

Comment by Anshul Gupta
2010-05-10 22:34:30

hii Steve. I read you ebook “Encounters”. And this idea of swimming with the flow and not against it seems to be parallel to what you have written in the book itself, that, to make every moment of a conversation especial, we need to understand the importance that moment carries with it.

thanks.

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