Comments on: Success is Self-Inflicted http://yastrow.com/2010/success-is-self-inflicted/ Author, Speaker, Consultant: Ideas on Creating Profitable Customer Relationships Tue, 17 Apr 2012 14:32:10 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Clemens Rettich http://yastrow.com/2010/success-is-self-inflicted/comment-page-1/#comment-12533 Clemens Rettich Mon, 01 Feb 2010 23:20:31 +0000 http://yastrow.com/?p=1418#comment-12533 I love the line "The direct drivers of your results are, for better or worse, the actions your customers take." The point that this is all about our customers and our relationships with them that are the inescapable fundamentals in business, cannot be made often enough. You have put it very elegantly. There is some sense that the economy, the 'relationship economy' is something totally new. It isn't. Great brands have always been based on great relationships. The bad ones just show the rot faster in this unforgiving climate. Keep up the great writing. I love the line “The direct drivers of your results are, for better or worse, the actions your customers take.” The point that this is all about our customers and our relationships with them that are the inescapable fundamentals in business, cannot be made often enough. You have put it very elegantly.

There is some sense that the economy, the ‘relationship economy’ is something totally new. It isn’t. Great brands have always been based on great relationships. The bad ones just show the rot faster in this unforgiving climate.

Keep up the great writing.

]]> By: Randy Bosch http://yastrow.com/2010/success-is-self-inflicted/comment-page-1/#comment-12532 Randy Bosch Mon, 01 Feb 2010 16:53:50 +0000 http://yastrow.com/?p=1418#comment-12532 Steve, Excellent post, thank you. Life is not lived in a straight line - unless you're the turkey in Nassim Taleb's illustration. If business results are one's reason for being, instead of creating, improving, serving, giving back, their "Thanksgiving" is coming, and they are the turkey! Time to go self-inflict some success through serving others! Steve, Excellent post, thank you. Life is not lived in a straight line – unless you’re the turkey in Nassim Taleb’s illustration. If business results are one’s reason for being, instead of creating, improving, serving, giving back, their “Thanksgiving” is coming, and they are the turkey!

Time to go self-inflict some success through serving others!

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