Author, Speaker, Consultant: Ideas on Creating Profitable Customer Relationships

Does management allow its marketing professionals to succeed?

Written on January 26, 2010 – 9:53 am | by Amanda Cullen |

In today’s entertaining newsletter, Steve challenges companies to evaluate how effective they allow their marketing department to be. He describes common ways that companies get in the way of their marketing department, with such titles as the “Yellow Hubcap Syndrome” and the “Halt! Who Goes There! Defense.”

Chances are, every reader will see that his  company sometimes falls prey to at least one of these problems. We’d love to hear of your experiences and advice in the comments.

Read the newsletter: Does management allow its marketing professionals to succeed?

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2 Comments - Add yours! »

Comment by Larry Kaufman Subscribed to comments via email
2010-01-26 10:26:05

With all due regard for interference from the C-suite, I suggest that sometimes the CEO’s question is taken by lower-downs as instruction. Why aren’t the wheels yellow is interpreted as Make the wheels yellow. I’ve lived it in media selection, creative strategy, and the list goes on.

And sometimes the guy at the cocktail party DOES have a good idea!

 
Comment by Steve Yastrow
2010-01-29 17:20:02

Hi Larry,

Yes, sometimes (often) the guy at the cocktail party has a great idea, but sometimes his idea sucks! The question isn’t whether it happens all the time, but the correlation between not having it happen and great marketing.

Great C-suiters are clear about what is direction and what is just thought-provoking.

(Shabbat shalom)

 
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    About Steve Yastrow and Yastrow & Company

    In addition to writing, I spend most of my work time helping companies unleash their potential by creating better connections with their customers. This happens through my speaking events and through Yastrow & Company consulting engagements, where my team and I help companies figure out who they intend to be in the future, and then engage the entire company in creating that future through strong "We" customer relationships.

    Before starting Yastrow & Company in the mid-90s I was vice-president of resort marketing for Hyatt Hotels. My experiences in the hotel business showed me clearly that most marketing doesn’t happen in the marketing department. Customers are paying attention to all interactions with a company, not just the promises made in traditional "marketing communications."

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