Author, Speaker, Consultant: Ideas on Creating Profitable Customer Relationships

tompeters.com Recalibration series

Written on March 12, 2009 – 5:00 pm | by Steve Yastrow |

I’ve started publishing a six-part series on tompeters.com, focusing on my Six Recalibration Questions:

  1. Where is the latent profit in your business, and how can you rethink how you generate results?
  2. How can your current customers help you unleash that latent profit?
  3. How can you unleash latent profit with new customers?
  4. Is your brand strategy right for the times, i.e., what do you want customers to think about you?
  5. Are you communicating optimally at all customer touchpoints?
  6. How clear and compelling is your internal brand?

If you approach each of these questions, with a “spirit of recalibration,” you will greatly improve your chances of thriving during this economic mayhem.

Here are links to parts 1, 2 and 3 of my series on tompeters.com.  I’ll update when new posts are published over the next few weeks.

tompeters.com Recalibration series, part 1

tompeters.com Recalibration series, part 2

tompeters.com Recalibration series, part 3

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1 Comment - Add yours! »

Comment by Judith Ellis
2009-03-14 00:50:06

The series have been great at tompeter.com. Thanks!

 
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