Comments on: Recalibrating customer interactions http://yastrow.com/2009/recalibrating-customer-interactions/ Author, Speaker, Consultant: Ideas on Creating Profitable Customer Relationships Tue, 17 Apr 2012 14:32:10 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Andy Thorp http://yastrow.com/2009/recalibrating-customer-interactions/comment-page-1/#comment-1232 Andy Thorp Fri, 03 Apr 2009 06:17:43 +0000 http://yastrow.com/?p=641#comment-1232 I joined our local chamber of commerce in Manchester, UK this year. They'd been after me for a while and I finally relented! I paid my dues, got a standard pack in the post and kind of hoped I'd get a call from them welcoming me personally and asking me about my business and how they might help. I did get a call from them - to ask me if I'd like to advertise on their calendar. I also see acts of desperation in local networking events. You see lots of overt selling at the best of times, but people are going for the short term win even more now in the recession. A while back, even before the economy nose-dived, I took a decision to really focus on relationship building and simply helping others. People are responding really well to me simply listening to them and giving them some free advice and it's starting to pay dividends. It also makes you feel good in yourself! I joined our local chamber of commerce in Manchester, UK this year. They’d been after me for a while and I finally relented! I paid my dues, got a standard pack in the post and kind of hoped I’d get a call from them welcoming me personally and asking me about my business and how they might help. I did get a call from them – to ask me if I’d like to advertise on their calendar.

I also see acts of desperation in local networking events. You see lots of overt selling at the best of times, but people are going for the short term win even more now in the recession.

A while back, even before the economy nose-dived, I took a decision to really focus on relationship building and simply helping others. People are responding really well to me simply listening to them and giving them some free advice and it’s starting to pay dividends. It also makes you feel good in yourself!

]]> By: Amanda Cullen http://yastrow.com/2009/recalibrating-customer-interactions/comment-page-1/#comment-1227 Amanda Cullen Tue, 31 Mar 2009 15:54:29 +0000 http://yastrow.com/?p=641#comment-1227 "Stop shouting already" is such great advice for companies. Whenever a company shouts these days, you can feel the desperation that drenches their messages. Their unwritten meaning is, "We are desperate to do anything that will get your money!" We had to have a plumber over, and we made an appointment for several days in advance. That was most convenient for us. But I got two calls from the company begging to let the plumber come earlier. Gosh, you're that busy, huh? Their shouting actually meant to me that they are in a weak position, and I might have to find a new company next time we need a plumber. “Stop shouting already” is such great advice for companies. Whenever a company shouts these days, you can feel the desperation that drenches their messages. Their unwritten meaning is, “We are desperate to do anything that will get your money!”

We had to have a plumber over, and we made an appointment for several days in advance. That was most convenient for us. But I got two calls from the company begging to let the plumber come earlier. Gosh, you’re that busy, huh?

Their shouting actually meant to me that they are in a weak position, and I might have to find a new company next time we need a plumber.

]]>