Comments on: Make this the Week of Conversation http://yastrow.com/2009/make-this-the-week-of-conversation/ Author, Speaker, Consultant: Ideas on Creating Profitable Customer Relationships Tue, 17 Apr 2012 14:32:10 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Steve Yastrow http://yastrow.com/2009/make-this-the-week-of-conversation/comment-page-1/#comment-4217 Steve Yastrow Tue, 15 Sep 2009 18:48:45 +0000 http://yastrow.com/?p=1210#comment-4217 Frank's question made me think of another problem ... the person who is too disengaged to get into a conversation with you. On this ... see pages 57-69 in We for a specific discussion of "inviting your customer into the moment" and also pages 80-88. And, see page 7 and 12-14 in my free ebook, Encounters, which you can download up and to the right on this page. Frank’s question made me think of another problem … the person who is too disengaged to get into a conversation with you.

On this … see pages 57-69 in We for a specific discussion of “inviting your customer into the moment” and also pages 80-88. And, see page 7 and 12-14 in my free ebook, Encounters, which you can download up and to the right on this page.

]]> By: Steve Yastrow http://yastrow.com/2009/make-this-the-week-of-conversation/comment-page-1/#comment-4216 Steve Yastrow Tue, 15 Sep 2009 18:47:42 +0000 http://yastrow.com/?p=1210#comment-4216 Frank - Great question. Yes ..it takes two to tango. I've found that patience, and then direct questions (when you find an opening) are good for de-fusing the monologuer. I've noticed that many monologuers suffer from "topic drift," floating from tangent to tangent. The pointed, direct questions can keep them focused. What works for you? In your business, as a financial advisor, does it sometimes work to your benefit when a prospective customer starts monologuing? Frank -

Great question. Yes ..it takes two to tango.

I’ve found that patience, and then direct questions (when you find an opening) are good for de-fusing the monologuer. I’ve noticed that many monologuers suffer from “topic drift,” floating from tangent to tangent. The pointed, direct questions can keep them focused.

What works for you? In your business, as a financial advisor, does it sometimes work to your benefit when a prospective customer starts monologuing?

]]> By: Frank Reid http://yastrow.com/2009/make-this-the-week-of-conversation/comment-page-1/#comment-4000 Frank Reid Mon, 14 Sep 2009 18:55:29 +0000 http://yastrow.com/?p=1210#comment-4000 It takes two . . . Would be interested in your comments on how to convert the other party from "monolog mode" to "conversation mode," during the interaction. It takes two . . . Would be interested in your comments on how to convert the other party from “monolog mode” to “conversation mode,” during the interaction.

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