Author, Speaker, Consultant: Ideas on Creating Profitable Customer Relationships

Is your company doing good marketing? (continued)

Written on December 15, 2009 – 10:30 am | by Steve Yastrow |

In today’s newsletter, I focus on Question 3 of the 6 questions I use when I begin to evaluate a company’s marketing efforts.

Question 3 asks, “Are you clear about the rich story you want your customers to understand?“  Many companies look at their brands in a very cursory way, while their customers are willing to create rich brand stories in their minds.  One step to great marketing: Create a rich brand story that encourages customers to think, “I get it, I want it and I can’t get it anywhere else.”

RSS feed | Trackback URI

Comments - Add yours! »

No comments yet.

Name (required)
E-mail (required - never shown publicly)
URI
Subscribe to comments via email
Your Comment (smaller size | larger size)
You may use <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong> in your comment.

Related Posts

  • Brand Entropy vs. Brand Harmony My first newsletter of April, Brand Entropy vs. Brand Harmony, encourages...

  • Don’t Knock Her Story Out Of Her Hands What are your customers doing when your marketing or sales...

  • Marketing with Tabasco sauce “If you want me to think you’re different, show me...

  • Reinventing the Brand Called You In 1997 my mentor/guru/client Tom Peters published a ground-breaking article...

  • Why would they love you? Do your customers love you? Do you know why they...

    Related posts brought to you by Yet Another Related Posts Plugin.

  • books

    Steve’s Books

    "When Steve Yastrow writes, I pay close attention"
    - Tom Peters

    "I had to buy two copies. The first one is so dog-eared and underlined I couldn't read it any longer."
    - Seth Godin

    Steve is the author of Brand Harmony and the newly published We: The Ideal Customer Relationship. Learn more and order direct from our Products page, or from Amazon.

    About Steve Yastrow and Yastrow & Company

    In addition to writing, I spend most of my work time helping companies unleash their potential by creating better connections with their customers. This happens through my speaking events and through Yastrow & Company consulting engagements, where my team and I help companies figure out who they intend to be in the future, and then engage the entire company in creating that future through strong "We" customer relationships.

    Before starting Yastrow & Company in the mid-90s I was vice-president of resort marketing for Hyatt Hotels. My experiences in the hotel business showed me clearly that most marketing doesn’t happen in the marketing department. Customers are paying attention to all interactions with a company, not just the promises made in traditional "marketing communications."

    For more information, see our About page.