Author, Speaker, Consultant: Ideas on Creating Profitable Customer Relationships

Don’t stop marketing

Written on December 29, 2009 – 10:55 am | by Steve Yastrow |

Today’s newsletter, Most Companies Stop Marketing, is Part 3 of my series about how to tell if your company is doing good marketing.

Marketing is about encouraging your customers to act in ways that improve your business results.  Since it’s often hard to track marekting results directly, the seven questions I address in this series can help you evaluate your company’s marketing efforts. Today we are focusing on this question: Are your marketing efforts integrated over the entire lifecycle of a customer’s relationship with your company?

Companies that practice great marketing don’t stop marketing once they acquire a customer.  Great marketing builds long-term relationships with customers.

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    In addition to writing, I spend most of my work time helping companies unleash their potential by creating better connections with their customers. This happens through my speaking events and through Yastrow & Company consulting engagements, where my team and I help companies figure out who they intend to be in the future, and then engage the entire company in creating that future through strong "We" customer relationships.

    Before starting Yastrow & Company in the mid-90s I was vice-president of resort marketing for Hyatt Hotels. My experiences in the hotel business showed me clearly that most marketing doesn’t happen in the marketing department. Customers are paying attention to all interactions with a company, not just the promises made in traditional "marketing communications."

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