Comments on: Southwest’s BS http://yastrow.com/2008/southwests-bs.html Author, Speaker, Consultant: Ideas on Creating Profitable Customer Relationships Thu, 20 Nov 2008 08:52:03 +0000 http://wordpress.org/?v=2.6.2 By: Steve Yastrow http://yastrow.com/2008/southwests-bs.html#comment-333 Steve Yastrow Sat, 31 May 2008 00:17:47 +0000 http://yastrow.com/2008/southwests-bs.html#comment-333 Here's a thought ... remember a few years ago when Southwest let a reality TV show be shot about them, allowing filming of real happenings with their operations? I suspect that they wouldn't do this anymore. Maybe I'm reading too much into it, but this Business Select strategy suggests they've become a different company, with more to hide and more propensity to manipulate. Here’s a thought … remember a few years ago when Southwest let a reality TV show be shot about them, allowing filming of real happenings with their operations? I suspect that they wouldn’t do this anymore. Maybe I’m reading too much into it, but this Business Select strategy suggests they’ve become a different company, with more to hide and more propensity to manipulate.

]]> By: Steve Yastrow http://yastrow.com/2008/southwests-bs.html#comment-332 Steve Yastrow Sat, 31 May 2008 00:07:47 +0000 http://yastrow.com/2008/southwests-bs.html#comment-332 Erik Hansen wrote a funny blog post on tompeters.com a few years ago about being on an international flight (on some European carrier) where they announced on the loudspeaker, "Would the American passengers stop congregating around the washrooms." They, also, should have wet their pants. Erik Hansen wrote a funny blog post on tompeters.com a few years ago about being on an international flight (on some European carrier) where they announced on the loudspeaker, “Would the American passengers stop congregating around the washrooms.” They, also, should have wet their pants.

]]> By: bonnie larner http://yastrow.com/2008/southwests-bs.html#comment-331 bonnie larner Fri, 30 May 2008 19:57:02 +0000 http://yastrow.com/2008/southwests-bs.html#comment-331 How true, Bob. I've seen toddlers in tears, nearly wetting their pants because they weren't permitted to cross the iron curtain to use the restroom in first class. Sad, How true, Bob.

I’ve seen toddlers in tears, nearly wetting their pants because they weren’t permitted to cross the
iron curtain to use the restroom in first class.

Sad,

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