Comments on: Our Daily Comedy of Errors http://yastrow.com/2008/our-daily-comedy-of-errors.html Author, Speaker, Consultant: Ideas on Creating Profitable Customer Relationships Thu, 20 Nov 2008 10:01:17 +0000 http://wordpress.org/?v=2.6.2 By: Steve Yastrow http://yastrow.com/2008/our-daily-comedy-of-errors.html#comment-367 Steve Yastrow Wed, 09 Jul 2008 02:27:17 +0000 http://yastrow.com/2008/our-daily-comedy-of-errors.html#comment-367 Ian, Thanks for the commment. Love your thought about questioning - it is the secret! Ian,

Thanks for the commment. Love your thought about questioning - it is the secret!

]]> By: Ian Pratt http://yastrow.com/2008/our-daily-comedy-of-errors.html#comment-365 Ian Pratt Tue, 08 Jul 2008 10:40:29 +0000 http://yastrow.com/2008/our-daily-comedy-of-errors.html#comment-365 Communication and being understood, wow and we all know how email helps with that. I find that questioning is the key to listening, it is also amazing how many times a disagreement can be resolved by asking probing questions, which highlight that both people are arguing about the same thing. Great blogg Ian Communication and being understood, wow and we all know how email helps with that. I find that questioning is the key to listening, it is also amazing how many times a disagreement can be resolved by asking probing questions, which highlight that both people are arguing about the same thing.

Great blogg

Ian

]]> By: Amanda Cullen http://yastrow.com/2008/our-daily-comedy-of-errors.html#comment-360 Amanda Cullen Tue, 01 Jul 2008 13:00:11 +0000 http://yastrow.com/2008/our-daily-comedy-of-errors.html#comment-360 That surely would be a more natural way for us to have successful communication. People aren't computers...we don't naturally think in terms of encode/dedode (even if the model is accurate). If you have to think about how you sound, you aren't putting as much brainpower into the actual message. That surely would be a more natural way for us to have successful communication. People aren’t computers…we don’t naturally think in terms of encode/dedode (even if the model is accurate). If you have to think about how you sound, you aren’t putting as much brainpower into the actual message.

]]> By: Steve Yastrow http://yastrow.com/2008/our-daily-comedy-of-errors.html#comment-359 Steve Yastrow Tue, 01 Jul 2008 04:17:03 +0000 http://yastrow.com/2008/our-daily-comedy-of-errors.html#comment-359 Great point, Amanda. Maybe we need to forget what we learn in Communications 101 and remember what works with friends when we're having a good time! Great point, Amanda. Maybe we need to forget what we learn in Communications 101 and remember what works with friends when we’re having a good time!

]]> By: Amanda Cullen http://yastrow.com/2008/our-daily-comedy-of-errors.html#comment-358 Amanda Cullen Mon, 30 Jun 2008 17:15:19 +0000 http://yastrow.com/2008/our-daily-comedy-of-errors.html#comment-358 Way back in business school, we all took Communications and learned different models explaining how people communicate. Then we took the test and promptly forgot about it. However, if we remember some of those concepts, we can avoid having our own Comedy of Errors. Conversations start in our heads, and when we speak, we encode a message for the receiver. That person then has to decode the message to understand it. Their reply to us starts another encoding-decoding loop. To truly communicate, we need to encode our thoughts in a way that will be understandable to our audience. And to do that, we need to know our audience. Way back in business school, we all took Communications and learned different models explaining how people communicate. Then we took the test and promptly forgot about it. However, if we remember some of those concepts, we can avoid having our own Comedy of Errors. Conversations start in our heads, and when we speak, we encode a message for the receiver. That person then has to decode the message to understand it. Their reply to us starts another encoding-decoding loop. To truly communicate, we need to encode our thoughts in a way that will be understandable to our audience. And to do that, we need to know our audience.

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