Author, Speaker, Consultant: Ideas on Creating Profitable Customer Relationships

Opps. vs. Ops.

Written on December 30, 2008 – 9:08 am | by Amanda Cullen |

(Or… Saying “Yes” more than you say “No”)

Steve has a new newsletter out today, Opps. vs. Ops. Just don’t make an oops and forget to read it, okay? It’s all about the opportunities for your company in the upcoming year and contains some very practical advice.

And if you have any comments after reading the newsletter, please make them here!

And, don’t forgot to sign up for Steve’s free 2009 Readiness Teleseminar, on January 9 at 1EST.  It’s free, and all who sign up will have access to a download, so you’ll be able to listen after the event if you can’t make it for the “live” call.

RSS feed | Trackback URI

1 Comment - Add yours! »

Comment by bonnieL Subscribed to comments via email
2008-12-30 10:16:30

Yes Amanda, there is a Santa Claus.

bonnieL
triiibe on!

Reply to this comment
 
Name (required)
E-mail (required - never shown publicly)
URI
Subscribe to comments via email
Your Comment (smaller size | larger size)
You may use <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong> in your comment.

Related Posts

  • Don’t stop the conversation when you hang up the phone Today’s newsletter, “Don’t Stop the Conversation When You Hang Up...

  • Sales Tip: Don’t Think So Much Want to sell more? Don’t Think So Much is the...

  • Quiver in Your Boots When was the last time your company made a daring,...

  • Sales Tip: Don’t Load the Slingshot Sales people are often too smart for their own good....

  • Show Me You Know Me I spent last week at my favorite resort, Rancho La Puerta,...

    Related posts brought to you by Yet Another Related Posts Plugin.

    • books

    Steve’s Books

    "When Steve Yastrow writes, I pay close attention"
    - Tom Peters

    "I had to buy two copies. The first one is so dog-eared and underlined I couldn't read it any longer."
    - Seth Godin

    Steve is the author of Brand Harmony and the newly published We: The Ideal Customer Relationship. Learn more and order direct from our Products page, or from Amazon.

    Interviews with Steve

    Microsoft's Retailspeak interview with Steve

    Tom Peters' First Cool Friends interview with Steve

    Tom Peters' Second Cool Friends interview with Steve

    About Steve Yastrow and Yastrow & Company

    In addition to writing, I spend most of my work time helping companies unleash their potential by creating better connections with their customers. This happens through my speaking events and through Yastrow & Company consulting engagements, where my team and I help companies figure out who they intend to be in the future, and then engage the entire company in creating that future through strong "We" customer relationships.

    Before starting Yastrow & Company in the mid-90s I was vice-president of resort marketing for Hyatt Hotels. My experiences in the hotel business showed me clearly that most marketing doesn’t happen in the marketing department. Customers are paying attention to all interactions with a company, not just the promises made in traditional "marketing communications."

    For more information, see our About page.