Comments on: From “For” to “With” – Beyond Customer Service http://yastrow.com/2008/beyond-customer-service.html Author, Speaker, Consultant: Ideas on Creating Profitable Customer Relationships Wed, 07 Jan 2009 00:00:10 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Amanda Cullen http://yastrow.com/2008/beyond-customer-service.html/comment-page-1#comment-29 Amanda Cullen Mon, 11 Feb 2008 16:53:04 +0000 http://wordpress.yastrow.com/?p=7#comment-29 If a customer allows you to do something with him, he is signaling that he is willing to trust you. By creating situations that allow us to work with our customers, we are building trust, which ultimately leads to loyalty. Any waiter can take my order and serve me, but I would trust and request in the future a waiter who can recommend the best dishes on the menu based on my preferences. If a customer allows you to do something with him, he is signaling that he is willing to trust you. By creating situations that allow us to work with our customers, we are building trust, which ultimately leads to loyalty. Any waiter can take my order and serve me, but I would trust and request in the future a waiter who can recommend the best dishes on the menu based on my preferences.

]]> By: Steve Yastrow http://yastrow.com/2008/beyond-customer-service.html/comment-page-1#comment-24 Steve Yastrow Mon, 11 Feb 2008 10:09:57 +0000 http://wordpress.yastrow.com/?p=7#comment-24 Ross - Doesn't it seem like your customers appreciate "with" so much more than doing something "for" them, in most cases? The world has changed! Ross -

Doesn’t it seem like your customers appreciate “with” so much more than doing something “for” them, in most cases? The world has changed!

]]> By: Ross Hill http://yastrow.com/2008/beyond-customer-service.html/comment-page-1#comment-23 Ross Hill Sun, 10 Feb 2008 01:12:19 +0000 http://wordpress.yastrow.com/?p=7#comment-23 Hi Steve, I think that is a great way of looking at it - I've felt myself working with my customers more and more lately and it is beneficial in so many ways. Cheers, Ross. Hi Steve,

I think that is a great way of looking at it - I’ve felt myself working with my customers more and more lately and it is beneficial in so many ways.

Cheers, Ross.

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