Steve’s Latest Posts

Create Relationship-Building Encounters
When you interact with a customer, three things can happen. The relationship can stay the same, get worse, or get better. Learn how to improve your Read More ›
The Top 3 Principles for Great Customer Service
Imagine you purchase something in your local hardware store, where you have shopped for years. The product doesn't work well, and you bring it back Read More ›
We: The Ideal Customer Relationship
Your business will be more successful if your customers think of you in terms of "we" instead of "us and them." In this video, I explore the concepts Read More ›
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Managing Partner, The Four Seasons Restaurant, New York

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