Steve’s Latest Posts

Do It With a Human
Think of the companies you most despise doing business with. They may include an airline, a bank, a car dealership, or some other businesses. It's Read More ›
Take Your Customer Conversations to a Higher Level
Get customers to open up to you and share information by taking your customer conversation to a higher level. Use the improv techniques of Explore Read More ›
Always Say ‘Yes’ to Your Customer
There's always something to say 'yes' to… look for ways to say yes when engaging in persuasive conversations with Read More ›
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